Terms & Conditions
These Terms govern every booking made with Bolt 365 Movers Ltd. They set out what you can expect from us, and what we ask of you in return.
1. About These Terms
These Terms and Conditions ("Terms") govern the contract between Bolt 365 Movers Ltd ("Company", "we", "us") and you ("Customer", "you") for the provision of removal, packing, and associated services. By booking a service with us — whether online, by phone, or by email — you agree to these Terms. Please read them carefully. If you do not agree, do not proceed with a booking. These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Quotations & Pricing
2.1 All quotations are valid for 28 days from the date of issue unless otherwise stated. 2.2 Our quotes are based on the information you provide at the time of enquiry. If additional items, access restrictions, or circumstances arise on the day of the move that were not disclosed, we reserve the right to revise the price accordingly. 2.3 Fixed-price quotes include the agreed services only. Any additional services requested on the day will be charged at our standard hourly rate. 2.4 All prices include VAT at the current UK rate unless otherwise stated. 2.5 We do not apply weekend surcharges. The quoted price applies regardless of the day of the move.
3. Booking & Deposit
3.1 A booking is confirmed only once we have accepted your order in writing (email confirmation) and any required deposit has been received. 3.2 A deposit of 25% of the total quoted price is required to secure your booking date. The remaining balance is due on the day of the move before the crew departs, unless agreed otherwise in writing. 3.3 Deposits are non-refundable if you cancel within 48 hours of the scheduled move (see Cancellation policy below).
4. Cancellation & Rescheduling
4.1 You may cancel or reschedule your move by notifying us in writing (email is acceptable) to hello@bolt365movers.co.uk. 4.2 Cancellations made more than 7 days before the scheduled move date: full deposit refund. 4.3 Cancellations made 3–7 days before the scheduled move date: 50% of deposit refunded. 4.4 Cancellations made within 48 hours of the scheduled move date: no refund of deposit. 4.5 Rescheduling is subject to availability. One free reschedule is permitted with at least 5 working days' notice. Additional rescheduling requests may incur an administration fee. 4.6 We reserve the right to cancel or reschedule in exceptional circumstances (extreme weather, vehicle breakdown, crew emergency). In such cases, we will notify you as early as possible and offer a full refund or alternative date at no extra charge.
5. Your Responsibilities
5.1 You are responsible for ensuring all items to be moved are properly disclosed to us in advance. 5.2 You must ensure that the property (both collection and delivery addresses) is accessible to our vehicles and crew at the agreed time. 5.3 You must inform us of any items requiring special handling (antiques, artwork, pianos, fragile items) before the move. Failure to do so may affect our liability. 5.4 Prohibited items: we will not transport dangerous goods, firearms, illegal substances, live animals, or perishable food. We reserve the right to refuse carriage of any item we deem unsafe. 5.5 You are responsible for ensuring that all items are legally yours to transport and that any storage or delivery to a third-party address has the required consent.
6. Our Liability
6.1 We carry Goods in Transit insurance and Public Liability insurance. Full details are available on request. 6.2 Our liability for loss or damage to your goods is limited to the lesser of: the repair cost, the replacement cost, or £40 per item, unless you have disclosed the item's value and we have agreed enhanced coverage in writing before the move. 6.3 We are not liable for: • Damage to items that were packed by you and not by our crew • Pre-existing damage • Mechanical, electrical, or software faults in items (e.g. TVs, appliances) • Damage caused by access restrictions, fragile surfaces, or hidden structural issues at either property • Indirect or consequential losses (loss of earnings, costs of alternative accommodation, etc.) 6.4 Claims must be reported to us in writing within 7 days of the move date. We cannot accept claims made after this period.
7. Payment Terms
7.1 Accepted payment methods: bank transfer, debit/credit card, cash. We do not accept cheques. 7.2 For domestic moves, full payment is due on completion of the move unless a deposit arrangement has been agreed. 7.3 For commercial moves, 30-day invoice terms may be available subject to a credit check and written agreement. 7.4 Late payments will incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
8. Delays
8.1 We aim for 99.6% on-time arrival. If we are late by more than 60 minutes without prior notification, your move will be free of charge. 8.2 We accept no liability for delays caused by traffic, road closures, adverse weather, or other circumstances beyond our reasonable control. 8.3 If you are not ready at the agreed time and this causes delay, we reserve the right to charge for waiting time at our standard hourly rate.
9. Intellectual Property
All content on this website — including text, images, graphics, and design — is owned by or licensed to Bolt 365 Movers Ltd and is protected by UK and international copyright law. You may not reproduce, distribute, or create derivative works without our express written permission.
10. Changes to These Terms
We reserve the right to update these Terms at any time. The version on this page at the time of your booking will apply to your contract with us. We recommend checking this page periodically. Last updated: June 2026