Privacy Policy
We take your privacy seriously. This policy explains what personal data Bolt 365 Movers Ltd collects, why we collect it, and how we protect it — in plain English.
1. Who We Are
Bolt 365 Movers Ltd ("we", "us", "our") is a removals and moving services company operating across North West England. We are the data controller responsible for your personal data collected via this website and during the provision of our services. If you have any questions about this policy or our data practices, please contact us at hello@bolt365movers.co.uk or call 01942 635 813.
2. What Data We Collect
We may collect the following categories of personal data: • Identity data: name, title • Contact data: email address, telephone number • Transaction data: details of services you have purchased or enquired about • Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform • Usage data: information about how you use our website • Communications data: your preferences in receiving marketing from us and your communication preferences We collect this data when you fill in forms on our website, contact us by phone or email, request a quote, or book a service.
3. How We Use Your Data
We use your personal data for the following purposes: • To provide and manage the removal services you have requested • To respond to enquiries and provide customer support • To send you service-related communications (booking confirmations, updates) • To send you marketing communications where you have given your consent or we have a legitimate interest • To improve our website and services • To comply with legal obligations Our lawful bases for processing are: contract performance, legitimate interests, legal obligation, and (for marketing) consent.
4. Marketing
We will only send you marketing communications if you have opted in, or if you are an existing customer and the communication relates to similar services. You may opt out at any time by emailing hello@bolt365movers.co.uk or by clicking "unsubscribe" in any marketing email. We do not sell your data to third parties.
5. Sharing Your Data
We may share your personal data with: • Service providers who assist us in operating our business (e.g. email platforms, booking systems) — all processors are bound by data processing agreements • HMRC and other regulatory authorities where required by law • Professional advisers (solicitors, accountants) under duties of confidentiality We do not transfer your personal data outside the UK or EEA without appropriate safeguards in place.
6. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Typically: • Customer records: 7 years (for tax and accounting purposes) • Enquiry/quote data: 12 months if no service was booked • Marketing preferences: until you withdraw consent After the retention period, data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR you have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request erasure of your data ("right to be forgotten") • Restrict or object to our processing of your data • Data portability — receive your data in a structured, machine-readable format • Withdraw consent at any time where processing is based on consent To exercise any of these rights, contact us at hello@bolt365movers.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to distinguish you from other users and improve your experience. We use: • Strictly necessary cookies: required for the website to function • Analytics cookies: help us understand how visitors interact with the site (e.g. Google Analytics, with IP anonymisation enabled) You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically. Material changes will be notified to you by email where we hold your contact details. Last updated: June 2026